Having spent my first year in a rental property, I feel the need to put pen to paper (key to screen) about this terrible rental agency. http://www.allagents.co.uk/choices/page-28/ Interesting to note that most everyone of the five star reviews sound the same, praising a member of staff. Look back a few pages and it’s all one stars. Do you think they’ve been pushing up their rating with shill reviews ? It wouldnt surprise me. They took over 7 weeks to refund my rental deposit as they said they were ‘waiting to hear back from the landlord’. A couple of days after I moved out of the flat, the new tenants moved in. I know this as I sold them my dishwasher, washing machine, microwave & tumble dryer. So, after weeks of chasing my deposit back, they gave it to me, minus ‘fees’, minus ‘cleaning bill’, minus ‘renewal fee’, minus ‘out check fee’. I very much doubt they paid to have it cleaned, it was immaculate when I left. But, they offer no proof, and I can’t prove they didnt. Just heed my warning, don’t use Choices. There are plenty of other rental agencies out there, but I wouldnt trust the reviews on allagents.co.uk at all. Just speak to your friends and ask around.